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Holojem by Jewelers Mutual Group | Frequently Asked Questions
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Frequently Asked Questions

  • General Information
  • Member Benefits
  • Platform Benefits
  • Features and Functions
  • Physical Requirements
  • Cost and Terms
  • Placing Orders
  • Ongoing Support

General Information

Why is Jewelers Mutual Group, best known for providing jewelry insurance, doing this?

Jewelers Mutual Group is the only enterprise in the world dedicated to protecting jewelry. We invest in the industry we protect in order to support its health and vitality. The way jewelry is being bought and sold is changing and so we never stop looking for innovation as a way to help our member jewelers survive and thrive. The Holojem™ platform provides for a cutting edge solution that appeals to the newer generations of consumers. As the recipient of the coveted 2016 JCK Think Tank award for innovation and with the overwhelming endorsement of the jewelry industry, Jewelers Mutual Group has now made the Holojem platform a reality.

Is the Holojem platform a Jewelers Mutual product?

The Holojem platform is brought to you by JM Facets, LLC, a member company within the Jewelers Mutual Group of brands.

We are interested in purchasing multiple units for our store and/or additional units for additional locations. Are any discounts available?

Yes, please contact us at our 1-844-208-4211 toll free number.

How can I obtain more information about the Holojem platform?

Additional information may be obtained by visiting www.holojem.com or by calling our 1-844-208-4211 toll free number.

Member Benefits

We are a commercial policyholder of Jewelers Mutual Insurance Company. Are there any special member benefits relating to the Holojem platform as a result of this relationship?

Yes. Jewelers Mutual values deeply its policyholder relationships and strives to offer member benefits to policyholders. Our commercial policyholders receive several key benefits relating to the Holojem platform arising from our belief the Holojem unit will help the jeweler with loss prevention and data security. First, policyholders receive a discount on the purchase of the unit. Second, policyholders will receive favorable consideration for the leasing option. Third, policyholders will receive priority in shipments of the units.

We are not a Jewelers Mutual Insurance Company policyholder presently. Are we able to become a commercial policyholder in order to take advantage of the many member benefits related to the Holojem platform?

Yes. Please contact a specialist at our 1-844-208-4211 toll free number.

We are insured by Jewelers Mutual Insurance Company. Is damage to the Holojem platform unit covered under our commercial businessowners policy?

A businessowners policy typically would cover a Holojem unit at your store. However, we advise you to check in with your agent to ensure you have adequate property limits selected. For units located outside of your store, please consult with your agent to verify coverage.

If we purchase the Holojem platform, is it possible to receive geographic exclusivity?

We are making the Holojem platform available to all Jewelers Mutual Insurance Company commercial policyholders.

Platform Benefits

In general, what are the benefits to the retail jeweler of investing in the Holojem platform?

The Holojem platform provides retail jewelers with three important benefits. First, it allows retail jewelers to excel at higher-margin custom jewelry design work. Second, it provides a game changing, immersive sales experience for customers. Third, it allows the jeweler to more effectively manage inventory levels. Most jewelers will recover their investment in the Holojem platform through the sale of one additional custom designed piece of jewelry.

What does the Holojem platform do and how will it impact my business?

The Holojem platform will favorably impact your business in many ways. It provides a revolutionary new way to present, educate and share your unique, custom jewelry pieces.

We do not do much custom jewelry design work. Can we still benefit from the Holojem platform?

Yes, the Holojem platform offers a number of benefits to jewelers not doing a significant amount of custom jewelry design work. First, the platform provides an unparalleled 4Cs education module that will provide an upselling advantage. Second, it offers a unique advertising opportunity through access to a variety of content, including birthstone videos, seasonal content and custom advertising videos.

Features and Functions

Can my customers access the Holojem platform to view various jewelry designs?

Yes. Based on access privileges provided by the jeweler, customers and prospective customers may access the Holojem platform to review jewelry designs.

Which CAD software systems can be exported and rendered within the Holojem platform?

Currently, the Holojem platform supports the .DAE file type. Additional file types will be available in the future.

Specifically, what is included with the Holojem platform?

Our immersive platform includes the following:

  • Secure, scalable and unlimited cloud platform storage
  • Interactive "4Cs" education module
  • Customer registration of social media
  • Social sharing of custom jewelry designs through social media or a portable mobile pyramid
  • CAD file management and rendering of 3D models

Is it possible to obtain personalized, customized content for the Holojem platform?

Yes, there are expert holographic content creators available for personalized story boarding and design and development of customized advertisements (additional charges may apply). Please contact us at our 1-844-208-4211 toll free number.

How does the cloud storage capability work and will my designs be secure?

Jewelers may upload and store an unlimited number of CAD design files to the platform's secured, cloud storage capability.

Can I purchase CAD designs from other jewelers and similarly, can I sell my CAD designs to other jewelers?

While not currently available, a marketplace for CAD designs is being developed. This marketplace capability will allow jewelers to opt in and offer their designs for sale to other jewelers using the Holojem platform.

Physical Requirements

What are the requirements for installing the Holojem platform in our store?

The only requirement is a hardwired internet connection.

What are the physical dimensions of the unit?

The standard display case option is 59 316 inches high, 23 58 inches wide and 30 inches deep. For the initial release, the standard display case option is available in either black or white. In the future, customizations can be made for a fee.

Cost and Terms

What is the cost of the Holojem platform?

The cost will vary with the options selected. All costs exclude shipping and sales tax. Shipping cost will vary based on location. Please visit www.holojem.com to build your own unit or contact a specialist at our 1-844-208-4211 toll free number.

Are there financing options available?

Yes, a three year lease option is available for eligible jewelers. Jewelers are required to complete a short credit application before being approved for the lease program.

Can we purchase the unit but opt not to continue with the monthly subscription and content package?

The monthly subscription and content package is an essential component of the Holojem platform. It will not function properly without it.

Is there a minimum term?

Once the unit is owned by the jeweler (either through purchase or satisfaction of all leasing obligations), the jeweler may terminate the contract following 30 days' written notice. Once the contract is terminated, the Holojem platform will be deactivated and no longer available to the jeweler.

Is there a contract that governs the terms and conditions for the Holojem platform?

Yes, there is a customer agreement that includes the terms and conditions for the unit and the software. Please contact us at our 1-844-208-4211 toll free number for additional information.

Placing Orders

What is the JCK Premiere Release and what does it mean that a limited quantity is available?

We are offering a limited quantity of the Holojem units in connection with JCK Las Vegas 2017. Once the limited quantity has been reached, we will stop processing orders and will accumulate indications of interest for future releases.

What are the benefits of ordering the platform now with the JCK Premiere Release, instead of waiting until the next release is available?

There are several significant benefits of ordering now with the JCK Premiere Release. First, you will be among an elite group of jewelers that will be first to market with this amazing new technology. Second, you will be able to lock in on the current pricing which will likely change in future releases. Third, you will receive at no additional cost all new Holojem software updates during the next 12 months. One of these upcoming releases will feature our next generation photo-realistic capability, to enable rendering of your existing jewelry inventory.

If we do not order now with the JCK Premiere Release, when will the next release be available?

The timing for the next release has not yet been determined, but we will provide more information in the near future.

How do I purchase the Holojem platform?

The Holojem platform may be purchased by submitting your order through www.holojem.com or by calling us at our 1-844-208-4211 toll free number.

How long will it take to receive the unit once my order is placed?

We estimate it will take up to 90 days to receive the unit.

Can I customize the display case so that it will match the design and color scheme of our store?

Yes, customization is available although there will likely be an additional cost and/or delay in receiving the unit. Please contact us at our 1-844-208-4211 toll free number.

Ongoing Support

Once we purchase the unit, who is our main point of contact going forward?

A specialist will be available to assist you at our 1-844-208-4211 toll free number during normal business hours.

What happens if a component of the Holojem platform breaks or if the unit stops working?

Each hardware component includes a limited warranty that passes through to the jeweler. Please contact a specialist at our 1-844-208-4211 toll free number for specific information. All Holojem platform software support is included in the monthly subscription and content package.

How do we order more mobile pyramids?

A supply of mobile pyramids is included with the monthly subscription and content package. Additional mobile pyramids are available for an additional fee if needed. Please contact us at our 1-844-208-4211 toll free number.

Specifically, what is included with the monthly subscription and content package?

The monthly subscription and content package includes the following:

  • Social sharing of custom jewelry designs through social media or a portable mobile pyramid
  • Secure, scalable and unlimited cloud storage for CAD designs
  • Toll free number for customer support in connectivity, hardware and general support
  • Fresh promotional content creation including birthstone videos, seasonal content and design trends (additional charges may apply)
  • Access to expert holographic content creators for personalized story boarding, design and development of customized advertisements (additional charges may apply).
  • Additional supply of portable mobile pyramids for customers to take home periodically.
  • Holojem platform software updates (additional charges may apply).
  • One promotional video each month
Contact us today toll free at 1-844-208-4211